The terms governing your use of Qimora software, SaaS, and technology services.
These Terms of Service ("Terms") govern your access to and use of software, cloud systems, maintenance, development, and related technology services ("Services") offered by Qimora (Limited Liability Company), registered under Commercial Registry No. 290938 in the Arab Republic of Egypt ("Qimora", "we", "us", or "our").
By accessing our website, purchasing a subscription, signing an order, or using our Services, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use our Services or complete a purchase.
Before completing any purchase, you must review and accept these Terms and our Refund Policy. By proceeding to checkout, you confirm that you have read, understood, and agreed to both documents.
Qimora is an Egyptian limited liability company specializing in programming and technology services. We design, build, operate, and maintain software applications, SaaS platforms, cloud environments, and enterprise technology solutions for businesses worldwide.
When you purchase through our website checkout, payments are processed by our authorized third-party payment provider. That provider handles payment collection, invoicing, receipts, and applicable tax calculation where required by law.
For payment-related questions, refund requests, or order inquiries, contact us at info@qimora.io or 01055955498.
Depending on your plan, order, or statement of work, our Services may include, without limitation:
The specific scope, deliverables, timelines, and service levels for your engagement are defined in your order confirmation, subscription plan description, proposal, or signed statement of work. Where a written order conflicts with these general Terms, the order terms prevail for that specific engagement to the extent of the conflict.
Paid Services are offered on a subscription or recurring basis unless otherwise stated at checkout or in your order. By subscribing, you authorize us and our payment provider to charge your selected payment method on a recurring cycle (e.g., monthly or annually) until you cancel in accordance with these Terms and our Refund Policy.
Refunds are governed exclusively by our Refund Policy.
We will use commercially reasonable efforts to deliver Services in accordance with your plan or agreed scope. Unless explicitly guaranteed in a signed service-level agreement (SLA), we do not warrant uninterrupted or error-free operation of any system, platform, or third-party dependency.
Where an SLA applies, its terms are incorporated by reference into your order. Scheduled maintenance windows, force majeure events, and outages caused by third-party providers are typically excluded from uptime calculations unless your SLA states otherwise.
Digital Services and software access are generally provided electronically. No physical shipment is involved unless explicitly agreed in writing.
To enable us to perform the Services effectively, you agree to:
Delays caused by your failure to meet these obligations may extend timelines and are not our responsibility. We are not liable for issues arising from inaccurate data, withheld access, or unapproved third-party changes on your infrastructure.
Each party retains all rights in software, tools, frameworks, trademarks, and materials that it owned or developed before the engagement or developed independently outside the scope of your order ("Pre-existing Materials"). Nothing in these Terms transfers ownership of Pre-existing Materials unless expressly agreed in writing.
Ownership and license rights in custom deliverables, new code, and work product created specifically for you are defined in your order or statement of work. Unless otherwise specified, upon full payment we grant you a license to use deliverables for your internal business purposes, while we may retain rights to general know-how, methodologies, and non-client-specific components.
You may not copy, sublicense, reverse engineer, or redistribute our proprietary platforms, tools, or Pre-existing Materials except as expressly permitted in writing. Unauthorized use may result in immediate termination and legal action.
Each party agrees to keep confidential all non-public technical, commercial, financial, and business information received from the other party in connection with the Services. Confidential information may be disclosed only to employees, contractors, or advisors who need to know it and are bound by similar obligations, or when required by law or court order.
This obligation survives termination of the Services for a period of three (3) years, or longer if agreed in a separate confidentiality agreement.
We process personal data in accordance with our Privacy Policy. You are responsible for ensuring that you have a lawful basis to provide any personal data relating to your users, employees, or customers when using our Services, and for obtaining required consents and notices.
Where we process personal data on your behalf, additional data processing terms may apply as set out in your order or a separate data processing agreement.
Our Services may rely on or integrate with third-party providers, including but not limited to: cloud hosting, payment processors, messaging/SMS gateways, APIs, analytics tools, and infrastructure vendors.
We are not responsible for outages, defects, policy changes, or failures caused by third-party services outside our reasonable control. We will use commercially reasonable efforts to coordinate with providers and keep you informed of material issues affecting your Services.
To the fullest extent permitted by applicable law:
Nothing in these Terms limits liability for fraud, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited by law.
Subscriptions renew automatically for successive periods equal to your billing cycle unless you cancel before the renewal date through the method provided at checkout or by contacting support. Cancellation stops future charges but does not entitle you to a refund for amounts already paid, except as stated in our Refund Policy.
We may suspend or terminate access immediately if you breach these Terms, fail to pay amounts due, engage in abusive or unlawful use, or if continued provision poses a security or legal risk. Upon termination, your right to use the Services ceases, but provisions that by nature should survive (including confidentiality, IP, liability limits, and governing law) remain in effect.
Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, war, civil unrest, government actions, widespread internet or power failures, epidemics, or failures of third-party telecommunications infrastructure. The affected party will notify the other promptly and resume performance when practicable.
These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law principles. The courts of Cairo, Egypt shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services, unless the parties agree in writing to arbitration under applicable Egyptian arbitration rules.
If you are a consumer in a jurisdiction that grants mandatory local consumer rights, nothing in these Terms limits rights that cannot be waived under applicable law.
We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Where required by law or your subscription terms, we will provide additional notice before changes take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
For questions about these Terms or our Services, contact us: